Returns Policy
All products sold are not eligible for refund, accept returns and allow exchanges for all products with same price.
To be eligible for an exchange, your item must be unused and in the same condition that you have received it. It must also be in it’s original packaging. We would require visual proof (picture) of the damage/defect during your first inspection of the item along with your Returns slip. All damaged / incorrect items must be returned to Big Red Dot Sdn Bhd in order to be eligible for a Refund or Exchange.
You have up to 7 calendar days from the time you receive your item(s) to initiate a return/exchange. To initiate a return/exchange, please send a mail to marketing@brdbakery.com.